During the all business processes rules of the company should be respected. This is important not only for sake of having the formal behavioral structure established, but also to clarify activities of employees in respective situation and during the specific business activity. This system enables all employees, especially those who are in the company for only short period of time, to have guidance and ready know-how tool.

Policies are written documents that represents broad directions for business decisions. Example: Environmental Policy, Quality Policy, Working Policy, ...

Procedures are detailed written documents that explain specific business process in a thorough way. Procedure are more narrow than policies and they go in deep breakdown and systematical explanation of the business process. Usually the procedures are made of following parts:

- Introduction to procedure, purpose, application, list of relevant abbreviations.

- Description of the process, broken in logical steps, with explanations.

- Charts, tables, forms and other necessary data.

- Procedure flow, graphical flow chart.

Rules are short written document that point to necessary rules during the specific business event. Example: Rules of Review Meeting, Rules of handling some tool, ... Rules are shorter and more simplified than procedure and they are focused on certain business activity that is a part of procedure or it is separated activity.