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Why
do we communicate? To share ideas and opinions
with other. To give feedback to others. To get
information from others. To gain power and
influence. To develop social relationship and
trust.
The
successful communication requires two important
skills: transmission of the message and listening.
Both must be aligned in order to have successful
communication.
Active
listening is more than just hearing. Hearing is
a comprehension of the information (sounds,
intonation) we hear. Listening provides
understanding. Factors that hinder listening are
mental disagreement, assumptions, prejudice on the
subject or the spokesman, lack of interest,
external distractions ( phone, etc. ) and
intention to listen only desirable parts of the
message.
On
the other hand, the listening can be successful if
we concentrate, be patient, without pre-judgment.
Mental and verbal summarizing is helping the
active listening and effective communication.
Effective transmission
of the message is stating the main
point of your message, highlighting other
important points, assurance that receiver
understands, proper reaction to receiver responds
and emphasize/summarizing of the main ideas.
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