Performance Management
Effective Communication (B)
Learn the basic principles of effective interpersonal communication.
Posted: Mar 2010
By definition, the communication is transfer of information from one person to another, both verbally and non-verbally. The communication represents the interchange of thoughts or opinions through shared symbols: e.g. language, words, and phrases.
Why do we communicate? To share ideas and opinions with other. To give feedback to others. To get information from others. To gain power and influence. To develop social relationship and trust.
The successful communication requires two important skills: transmission of the message and listening. Both must be aligned in order to have successful communication.
Active listening is more than just hearing. Hearing is a comprehension of the information (sounds, intonation) we hear. Listening provides understanding. Factors that hinder listening are mental disagreement, assumptions, prejudice on the subject or the spokesman, lack of interest, external distractions ( phone, etc. ) and intention to listen only desirable parts of the message.
On the other hand, the listening can be successful if we concentrate, be patient, without pre-judgment. Mental and verbal summarizing is helping the active listening and effective communication.
Effective transmission of the message is stating the main point of your message, highlighting other important points, assurance that receiver understands, proper reaction to receiver responds and emphasize/summarizing of the main ideas.
Body language should be included in your message transmission. You can enhance your message by postures and gestures. Eye contact should be proper; too much staring is uncomfortable, while no eye contact is weak and non-persuasive. Tone of voice should follow the presentation, with emphasizing on important points. Respect of personal space ( distance between persons that communicate ) should be adjusted to local culture.
The successful communication also depends on meeting place. Too noisy room is not proper for important meetings that require dedication and concentration. Choosing the specific place for the meeting can create proper atmosphere for successful communication.
