Effective
Small Business Marketing
(B)
By
Lisa
Hoffmann
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What
is the Junk in the Jargon? Should you always use
acronyms?
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| Back |
Posted:
Apr 2008 |
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"Corporate
speak" is everywhere. That doesn't make it a good
thing. By corporate speak I mean such cryptic statements
as "we help you achieve optimum enterprise
performance, maximize efficiency through the value chain
and leverage proven practices and integrated solutions
to accelerate your business." Huh? This
gobbledygook may make you sound smart, but do you want
sound smart or be smart? Good marketing is clear.
This stuff is anything but.
Many businesses fall prey to the siren song of corporate
speak. It's tempting for a few reasons. For one thing,
it's what they're used to seeing. What a waste of
valuable marketing space.
For another thing, it
shows off their impressive vocabulary, which many
misguided businesspeople think is a way to position them
as experts. Well, maybe "We utilize proprietary
methodology to precisely identify, quantify and create a
hierarchy within specific business acceleration
opportunities," sounds impressive to some. But does
it meet the company's primary marketing objective, which
is to attract new clients?
What if the site said
this instead:
Using proven
investigative methods, we will help you:
- Identify
processes that are draining your resources
- Define
the changes necessary to reduce the drain
- Design
an action plan that offers the greatest benefit in
the shortest time
- Reduce
waste, improve efficiency and raise profits
This second formula
works because it's in simple language that everyone can
understand quickly. It still sounds knowledgeable and
professional, yet the bulleted layout is easy to
understand. These are critical points in a world where
you are competing for attention with not just your
competitors, but a constant onslaught from incoming
email, beeping Blackberries, ringing phones, 24-hour
news sources droning in the background and endless
opportunities for Internet surfing.
Here are few tips to
help you clarify your message:
Junk the Jargon
Let your spouse or a friend who is not in your line of
business read your marketing. If he or she can't grasp
it quickly, simplify the message. And remember that
terms that you're intimately familiar with will sound
like a foreign language to many potential clients.
Kaizen, Six Sigma, Hoshin Kanri, Lean. If you just can't
resist the urge to include these terms, at least define
them for your less-informed clients. They may be the
ones with the greatest need and the deepest pockets.
Away with Acronyms
PVM, CRM, KPI, 3PL...your clients shouldn't need a
secret decoder ring to understand who you are and what
you do.
Wordiness Weakens
In marketing, less is always more. Be concise.
"As a corporate
leader, it is imperative that you maintain constant
contact with each member of your organization and
maintain an open door policy to make your staff feel
comfortable approaching you with questions, concerns and
feedback to engender team spirit, enhance motivation and
make everyone happier and more productive."
Can be boiled down to
this:
"Maintaining open
communication within and between staff on all levels of
your organization will improve motivation and
productivity."
Simple
is not a dirty word. Deliver a clear, easy-to-understand
message...and you will optimize the effectiveness of
your marketing collateral and Web-based communications
to maximize their impact on your target audience, which
will pre-sell prospects and accelerate your ROI. Sorry,
I couldn't resist.
Recommended
reading: Business Internet Marketing Opportunity
New
Marketing And Promotional Ideas
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