What
is the difference between Training and Coaching?
What is the role of Coach? What is the successful communication during the
Business Coaching? Why is coaching and mentoring
so important?
Coaching
is a term that is used very frequently in many
areas of human activity: sport, school, work or
even family. There is a misunderstanding what is
the difference between Training and Coaching.
Both, the Training and Coaching, can broadly be
understood as a learning process for an
individual. The difference is in method of
learning.
During
the Training, the Trainee is passively receiving
and adopting knowledge from his trainer or
teacher. In this process the stress is given to
term "Telling" how something can be
accomplished.
On
the other hand during the Coaching process, the Coach is
"Showing" to his Coachee how to accomplish
something and then "Asking" from him/her to do
it.
Coaching
is a skill which can be applied to unlock
others’ potential to maximize their
performance. Business Coaching is a form of on-the-job
learning that uses work or any other live
situation to provide opportunities for planned
development and guidance. It also involves
helping people to develop skill of learning by
themselves, rather than simply teaching them.
Business Coaching is steering the individual in the right
direction.
Business Coaching is Development at work in which
problems are turned into learning situations, in
a planned way, under guidance of the Coach.
TELL - SHOW - DO Approach:
- TELL
me and I will forget ( retain 20% )
- SHOW me and
I might remember ( retain 40% )
- DO - Let me
DO it and I will understand ( retain 80% )
Why
is Business Coaching That Important?
Although
a sport champion is world class, he/she spends a lot of
time with his/her coach to constantly improve on
performance. Most people understand that the very best
performers in the world still want and need coaching to
improve still further.They know that otherwise they will be outrunned
by others however good they are, therefore they can
still do better. The same rule applies in the business.
Benefits
of Business Coaching for High Performance are:
-
Development of people
-Full use of experience
-Development of
specific skills
- Changing or encouraging of particular attitudes or
behaviors
- Reinforcement of areas of knowledge
-Sharing experience and expertise
- Motivation and guidance
-Preparation of people to act more responsibility
The Communication System
Often people’s style of management
is turned towards telling. This is almost certainly
because we experience this all our lives, from the
school onwards, and simply apply what we have learned. There are
advantages of telling. Knowledge or instructions are
easily communicated. From the other side, it limits
people's involvement, initiative and decision making.
A
more balanced style is Business Coaching that combines telling
with asking. Through questioning, Coach is providing the
Coachee with control, because he/she chooses the way
forward, has high awareness and is 100% responsible. The coach,
upon hearing details of the Coachee's
views and plans have the opportunity to check it against
expectation. Then, Coach can support him/her or take
control if it is necessary.
Business Coaching is Not About Power and Status
Because
the Coaching if focused on Coachee, it releases the
Coach from the need to be an expert necessarily. For
example, top sports people rely on their Coach, even
though they may not have the same high athletic levels
of the sportsperson.These Coaches clearly cannot "coach downwards" from
a position of expertise and power, and yet they can
improve performance. Coaching allows them to coach
upwards; and if this is possible, so is sideways
coaching (between peers) and outward coaching (with
customers/clients).
Business
Coaching
can be really successful even if you are not an expert.
However, coaching and mentoring can also be done by
experts. For example a
Sales Supervisor is coaching a Salesman. These skills can apply
either way and the key is in developing the individual.
Business
Coaching
Tool
The
Business Coaching can be done in every situation, in more or less
formal way. When we want to stress
the business coaching goals and the whole process, we
can use some formal tools. One of them is
the Business Coaching Session Report. Formalizing the
process through use of this tool is an
upgrade to the Coach --> Coachee
process.
