Appraisal
(E)
by
Laurus Nobilis
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What is Appraisal?
What is the Appraisal Cycle? What are Core and
Functional Skills?
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Posted:
Nov 2007 |
Modified
Dec 2007 |
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Appraisal
of employee is the periodical process of reviewing
his/her performance in specific areas versus predefined
standards. This appraisal is initiated, supervised and
collected by HR, but essentially is conducted by
supervisor with his subordinate. |
There
are several steps in the annual cycle of appraisal. In
January the appraisal process starts with setting of
goals for employees that are covered with appraisal
process. The Appraisal is split in two main areas:
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Objective setting - target, specified and measures, for
different areas. These targets depends on position and
business priorities, and can be, for example, Revenue,
Sales Volume, Cost Control, Customer Satisfaction,
Distribution Efficiency, ...
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Competence Development ( activities for development of
specific skills, identified through Gap Analysis ). For
every skill that development need has been identified
the development plan is created with main elements:
Competence to be developed, Skill to be Developed,
Activities to be conducted, and Example of activities.
Competency model can be different, so it is up to each
company to decide which model to adopt. But the common
thing for all models is that they should have Core
Competency Model ( Leadership, Judgment, Teamwork, ... )
as well as Functional ( e.g. for Sales those are
Negotiation Skills, Communication Skills, Planning
Skills, ... ).
After setting objectives it is recommended to have
periodical reviews, e.g. quarterly, in order the follow
up the process, to be able to correct development in
case that is not satisfactory. At the end of year, all
scores and activities are assembled in the official
form, and mutually reviewed both, by subordinate and his
supervisor. First, employee review himself, grading his
own success, the way he see it. After that, his superior
is putting grades on results and activities, and giving
feedback to his subordinate. Basically the outcome of
the whole process is a good basis for next year's
Appraisal process. This is logical, because objectives
of companies do not change that drastically. On the
other hand, the competence development is not something
that requires a few days or months or even a few
trainings. It is rather tough task for somebody to
develop his weak spots, and it usually takes several
years for ambition person to obtain a visible progress
in his areas identified as gaps, or to put it in more
polite way – "areas for improvement".
Appraisal should be created on annual level, both
Objectives and Competence Development. Generally
Appraisal process should be incentivised through annual
bonus system. ( More under Rewarding
Article, within HR
section. )
Appraisal process should be cascaded down top-down,
until certain level, normally first supervision level.
To go below it is management decision, and can have
sense in some organizations, but not in all. To go to
the bottom would not create real effect, but
bureaucratic confusion.
The
most important thing in this process is commitment of
all leaders of the process, and that goes top down. If
is not conducted in a valid way, it turns to be happy
sheet filled formally to satisfy the procedure or to
justify a giveaway bonus at the end of period.
Appraisal process is a powerful managerial tool and it
should be treated as such.
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