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What is the purpose of
employee
trainings? What is the Induction
program? What is the Induction program matrix?
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Posted:
Nov 2007 |
Modified:
Nov 2008 |
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Every
newcomer to company should pass Employee Training program.
Normally, first day(s) are dedicated to induction program. Induction
program in it's nature is basic
overview of the company to newcomers, and represent a
first step of employee training. It does not go too
deeply into the matter of every department and every
position, but it has intention to bring big picture in
front of a newcomer.
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Induction
should last more than one day, usually 2-5 days. It
should always start with HR's welcome from the appointed
host from that department, who is responsible to guide
newcomer through department in order to introduce him to
the other.
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This dedicated HR person is not spending all
time following newcomer through departments, but will be
at disposal, to escort him/her to the next department.
The
agenda of Induction program is tailor made to each
position individually, so it is not necessary to cover
all departments. This is for several reasons, firstly,
Induction would last for too long to visit every body.
Secondly, newcomer would be confused with all
information if he/she would have to visit each single
individual in the company.
It is recommended to have prepared default agendas per
position, per Department. This agenda can always be
slightly adjusted, as per need, but it represents a
strong tool that saves time and ease process of
induction.
All Induction
Program Agendas are based on Induction
Matrix that represent graphic scheme of visits and time
spent during orientation. Graphical example is below: |
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Example
of a 3 Day Orientation For Salesman is:
Day
1.
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HR :
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-
Welcome - Contract
- Code Of Business Conduct
- History of the Company
- Organizational Structure
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Sales Manager:
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- Sales Department Structure Info
- Market Overview
- Basic of Customer Call
- Sales Plan & Monthly Activities |
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Day 2.
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Marketing
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Channel
Manager |
- Marketing
Segmentation
- Marketing Activities
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Brand
Manager: |
- Brands, Packs,
Characteristics
- Marketing promotions
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Finance
A/R
Finance Specialist: |
- Accounts Receivable
- Credit Limits
- Credit Days
- Finance Procedures
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Day
3:
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Salesmen:
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- On Route with experience Salesmen
- Customer Calls
- Sales Presentations
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Merchandising, Positioning
- Finance Settling
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Of
course, this is just example. In this specific
case the part of orientation On the Route can be
longer, and even include Sales Manager for
Coaching. Anyway, Orientation program, as an
important part of Employee Training, can be
adjusted according the need of the position,
readiness of newcomer, readiness of coaches, etc.
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After Orientation the newcomer is "Ready" for his
job! Or is He/She? Of course the
learning/development process continues after Orientation, for a certain period of
time, during witch new employee receives various
trainings ranging from basic to advance.
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